# Support Library

Manuals, guides & documents — everything you need to manage your AE Security system.

## Request Support

**Sales:** 403-531-1555
**Service:** 403-531-1553

Customer support is available for all issues. [Contact AE Security](/contact/) to reach the team by phone or email.

## Documents & Guides

- [AE Keyholder Change](/downloads/AE-Keyholder-Change-11.pdf) — Customer instruction to AE Security for a keyholder change
- [AE User Code Change Sheet](/downloads/AE-User-Code-Change-10.pdf) — Add or delete user codes and passwords for your security system
- [User Manuals](/user_manuals/) — A collection of user manuals for popular security systems
- [Total Connect™ User Guide](/total-connect-user-guide/) — Videos, manuals, and apps for getting the most from your Total Connect™ system
- [Total Connect™ & WiFi Speed Test](/speed-test/) — Test your internet connection against recommended minimum upload speeds
- [Control Panel Battery Replacement](/Control_Panel_Battery_Replacement/) — Video and instructions; control panel batteries should be replaced every 3–5 years
- [CPS Alarm Bylaw Info](/important_documents/) — News release on improved service to permit holders and licensed alarm agencies
- [Wireless Sensor Battery Numbers](/downloads/Wireless-Battery-Chart.pdf) — Comprehensive list of battery types/numbers used in modern security systems
- [System Test How-To Guide](/system-test-how-to-guide/) — Regular testing helps ensure your alarm system operates properly and signals reach the monitoring center

## Videos

- [AE Security YouTube Channel](https://www.youtube.com/channel/UCaVptJQYCK9y31im3DkZ7JQ) — Tips and demonstrations
- [Honeywell Lyric How-To Videos](https://www.youtube.com/playlist?list=PLuy41u7eWOmGTfS37LfX19-AJvrQR_k1t) — Honeywell's playlist of Lyric guides