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Customer support for all issues.

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AE Keyholder Change

Document

Customer Instruction to AE Security for Keyholder Change.

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AE User Code Change Sheet

Document

Add or delete user codes for you security system and add new or delete user passwords.

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User Manuals

manuals

A collection of user manuals for popular security systems.

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Total Connect™ User Guide

Videos, Manuals, Apps

Everything users need to get the most from their Total Connect™ system.

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Total Connect™ & WiFi Speed

Speed Test

Test your internet connection speed against recommended Minimum Upload speeds.

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YouTube Help Videos

Videos

AE Security's YouTube video channel for tips and demonstrations.

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Honeywell Lyric How To Videos

Videos

Honeywell's playlist of Honeywell Lyric guides.

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Control Panel Battery Replacement

Video, instructions

Your security system has a rechargeable battery that needs to be replaced every 3 – 5 years.

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CPS Alarm Bylaw Info

News Release

Improved service to permit holders and licensed alarm agencies.

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Wireless Sensor Battery Numbers

Chart

Comprehensive list of battery types/numbers used in modern security systems.

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False Alarm Prevention Guide

Document

Reducing false alarms benefits everyone. Tips for the proper use of your security system.

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